Frequently Asked Questions

What is Heart of the House?

An outdoor visual projection onto the side of The Customs House by NOVAK co-commissioned by The Cultural Spring AND The Customs House.

Heart of the House celebrates The Customs House’s 25 years as a cultural venue and will showcase this through exciting projections on the outside of the building.

As well as seeing the magical projections, there will also be a special route leading down to The Customs House which you will be able to walk down and see some unique flags and banners that will be created by the people of South Tyneside in workshops with Creative Seed.

NOVAK specialise in motion design and create projections, art installations and stage visuals for music artists and video for theatre performances. NOVAK has had work featured across the world at some of the most highly regarded arts festivals, including Lumiere and music festivals including Glastonbury and Coachella. NOVAK also created the stunning visuals in The Cultural Spring’s past commissions RUSH and WordPlay

Heart of the House is FREE and takes place on Friday 25th October – Sunday 27th October, 6pm – 10pm – just drop in any night, across the night. The projections will be on a continuous 10 minute loop so don’t worry about heading down for 6pm, there’ll be plenty of time for everyone to see Heart of the House.

What is the Heart of the House about?

Take a journey through time and get ready to celebrate the 25th Anniversary of The Customs House with this FREE outdoor visual spectacle Heart of the House designed by the world-class team at NOVAK.

Heart of the House celebrates The Customs House’s 25 years as a cultural venue and will showcase this through exciting projections on the outside of the building.

Heart of the House will be a true celebration of the building’s past and present, and you’ll be taken on an enchanting journey of nostalgia, fun and illusion.

Expect to see everything from ship building and coal mining to music and performance with South Tyneside icons and pantomime characters popping up. The projections will feature the history, cultural rebirth and legacy of one of the most famous buildings in South Tyneside.

When is the Heart of the House?

Heart of the House is FREE and takes place on Friday 25th October – Sunday 27th October, 6pm – 10pm – just drop in across any of the three nights. The projections will be on a continuous 10 minute loop so don’t worry about heading down for 6pm, there’ll be plenty of time for everyone to see Heart of the House.

Where is the Event?

The Customs House, Mill Dam, South Shields, NE33 1ES

Additional Needs and Accessibility

Are there any issues to consider for people with disabilities gaining access to the event?

We are committed to ensuring that visitors with disabilities and additional needs are not prevented from enjoying because of access needs. All areas are accessible for audiences with less mobility. Accessible toilets are available within Customs House.

However please note: the event does have elements of noise and light.

If you’d like to contact and discuss your additional needs/someone in your party – email: info@theculturalspring.org.uk

Entry

There is no formal early entry process as this event is not ticketed and drop in across each evening – however, if you have additional needs it is recommended that you arrive on site for 5.50pm and for quieter entry.

Detailed Information in advance

We can provide additional detailed information about the projection to prepare attendees with additional needs. If you’d like to receive this you can email: info@theculturalspring.org.uk

We endeavor to assist anyone with special requirements to attend and enjoy Heart of the House. If you have any queries about the suitability of the event for those with physical or additional needs please contact info@theculturalspring.org.uk or call 0191 427 8197 we will be happy to answer any questions you may have.

Event Specific Information

When do I have to arrive for?

Heart of the House is FREE and takes place on Friday 25th October – Sunday 27th October, 6pm – 10pm – it’s just drop in across any of the three night. The projections will be on a continuous 10 minute loop so don’t worry about heading down for 6pm, there’ll be plenty of time for everyone to see Heart of the House.

When is last viewing?

The last showing each night will be 9.50pm and the last viewing of Heart of the House will be 9.50pm on Sunday 27th October.

Is the event suitable for children?

Yes, however, an adult must accompany children and young adults under the age of 16.

Can I bring my dog?

NO DOGS ARE ALLOWED

There are light effects and large numbers of people which make it unsuitable for even the best behaved dog. Assistance dogs will be accommodated.

What should I wear?

Heart of the House is an outdoor event designed to go ahead in any weather, so please dress accordingly – we suggest lots of layers, scarves and gloves! Although the space is lit, there will be areas and moments during the show that are dark so sturdy footwear is also advisable.

How long does the experience last?

Heart of the House is on a continuous run and each run lasts 10minutes. We expect overall dwell time will be 20-30mins including taking in the community created flags. Attendees are allowed to watch Heart of House more than once.

I have tickets to see an event at Customs House on one of the nights, will I be able to see Heart of the House as well?

Yes, as long as within the period of 6pm – 10pm each night, you will be able to view Heart of the House.

Are there toilets available at Heart of the House?

Yes, there is toilet provision inside The Customs House.

Will there be food or drink available to purchase on the night?

Yes, The Customs House Restaurant will be open in across the night – food and drinks will be available to purchase.

Can I use my camera on the night?

Yes, but recording of images and filming for commercial reasons is strictly prohibited.

What if it is raining, windy or cold?

The event is designed to go ahead in all reasonable weather. We recommend attendees dress appropriately with warm clothing and suitable footwear.

If we do have to cancel the event due to extreme circumstances, announcements will be made via Facebook and Twitter as well as in local press.

If you have any concerns about the weather on the night check the Facebook event page for Heart of the House or get in touch with Cultural Spring via: info@theculturalspring.org.uk

Public Transport

Getting to Heart of the House is easy with Nexus and we would like to encourage attendees to use public transport to get to the event. Car parking is very limited at The Customs House, so make your journey simple with Nexus.

A short walk away from The Customs House is the Bus Terminal for services to South Shields and South Shields Metro Station. The Shields Ferry terminal is 300 yards walk away.

For further public transport advice go to www.nexus.org.uk or call Traveline on 0871 200 2233.

How do I get to the event by car?

Parking is extremely limited at Customs House and is not guaranteed so we do champion using public transport to and from the event. The area of The Customs House could be congested via car due to the Heart of the House and shows going on inside The Customs House.

Daltons Lane will be closed for the duration of the show run by Hatton Traffic Management and closure manned throughout to ensure emergency access if required.

If attendees visit the Council Website https://www.southtyneside.gov.uk/article/38108/Car-parks for a list of Council car parks they can use.

Further Information

For more information about the event please email info@theculturalspring.org.uk or call 0191 427 8197. Please note the telephone line is only open during office hours Monday – Friday, 9am – 5pm.